SHIPPING POLICY

This Shipping Policy outlines how Style Coach (“we”, “us”, or “our”) handles the processing and delivery of orders placed through www.stylecoach.uk (“the Site”).

1. Processing Times

Orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed the next business day.
If any delays occur, we will notify you by email.

2. Shipping Rates & Delivery Times (UK Only)

Shipping rates are calculated at checkout based on:

Delivery address
Package weight
Chosen shipping option

Estimated delivery times:

UK Standard Shipping: 2–5 business days

UK Express Shipping: 1–2 business days

Please note: Delivery times are estimates and may be affected by courier delays.

3. Order Tracking

Once your order has been dispatched, you will receive an email containing:

Shipping confirmation
Tracking information (if available)

4. Incorrect or Incomplete Addresses

Please ensure your shipping information is correct at checkout.
We are not responsible for:

Delivery delays caused by incorrect addresses
Lost packages due to wrong details entered by the customer

If a package is returned to us due to an incorrect address, additional shipping fees may apply for resending.

5. Lost or Damaged Packages

If your order arrives damaged or appears lost:

Contact us within 48 hours of delivery or expected delivery date
Provide photos of any damage for assessment

We will work with the courier to resolve the issue.

6. Digital Delivery

For digital items:

Delivery is instant or within 24 hours via email or download link
No shipping charges apply
Digital items are considered delivered once the email or link is sent.

7. Appointment-Based Services

For style coaching or consultation sessions:

Confirmation is emailed immediately after booking
Meeting links or instructions will be emailed before your session

8. Contact Us

If you have any questions about shipping or delivery, please contact:

Style Coach

Email: info@stylecoach.uk

Call: 07769982107